The following terms and conditions constitute the “agreement” between Rocket Inflatables (Rocket) and the Customer (Bill To) as stated on this document. Updated February 23, 2018
DEPOSIT: A 20% deposit based on the dollar value of the entire order must be received by Rocket no later than 5 calendar days from invoice date; otherwise the order will not be processed, and will be cancelled automatically without further notice. Deposits and final balance must be made in US funds in the form of a personal or company check, bank check, cashier’s check, money order, cash, wire transfer or any of the following credit cards: Visa, Master Card and Discover. For final balance however, the order will not be shipped until check has cleared. All ‘will call’ orders and orders with a CA ship to destination are subject to CA sales tax unless recipient has a valid CA Seller’s Permit.
SHIPPING: Our prices are F.O.B. Dixon, CA. Freight is always “collect” unless indicated otherwise on the invoice. ROCKET will not be responsible for freight charges over what may have been quoted prior to shipment. The carrier may be specified by the customer. The customer must inspect the package(s) for damage(s) before signing the Bill of Lading. Customer should refuse the shipment if there is damage on the package, or should make a note on the Delivery Receipt for further claim evaluation. Customer shall inspect the product promptly after receipt. Any and all claims for any defective product must be reported to ROCKET in writing including photos, within five (5) working days from receipt of shipment. Shipment delivery dates are estimates and ROCKET is not responsible for trucking delays or charges incurred by customer due to trucking delays.
WARRANTY: All ROCKET jump style inflatables only are guaranteed to be free of defects for a period of two (2) years (for sales within the United States). All other ROCKET inflatables have a warranty of one (1) year (for sales within the United States and to all other countries and US territories) from the date of purchase. Any defect in ROCKET’s product(s) resulting from negligence, improper usage or unusual wear and tear caused by excessive usage is excluded from ROCKET’s warranty coverage. The customer’s usage of any inflatable product on a hard surface base (any surface other than grass), without the use of a tarp shall constitute improper usage and any resulting damage or defect shall not be covered by ROCKET warranty. Colors, artwork and design are subject to change without prior notice and will not be considered defects. Warranty repair work will be provided by ROCKET at the Dixon, CA plant. ROCKET disclaims any responsibilities for modifications and repairs from an unauthorized repair plant. Shipping cost to and from ROCKET is to be paid by the customer. All accessories including the blower have a thirty (30) day warranty from date of shipment. No warranty is provided on misters, soaker hoses and zippers. Except as provided in the above agreement, ROCKET makes no other warranties on its products.
RETURNS: Returns are accepted within 7 days of the delivery date of the product. The customer must call Rocket Inflatables with Rocket Inflatable at 916-905-58677 within 7 days. For any Product purchased from Rocket Inflatables and returned for reasons unrelated to a warranty claim, a restocking fee of twenty-five percent (25%) of the price of the product returned will be paid by Customer. Customer will be responsible for any and all charges for the shipping of the product returned. The product must be in an unused condition when returned. Customer will pay any necessary repairs required to bring the Product to a like new condition.
COPYRIGHT: All Rocket Inflatables are covered by copyright and all rights reserved. Designs that are covered by patent pending are trademarks of Rocket. Any unauthorized reproduction of logos, product names, trademarks, artwork, literature, photographs, and designs is strictly prohibited, constitute copyright infringement, and is punishable by law.
ACCEPTANCE: Signature by the customer and acceptance by ROCKET of this agreement is binding and non- cancel-able unless amended upon by both parties in writing. This agreement is governed by and interpreted in accordance with the internal laws of the state of California. ROCKET shall not be liable for any costs or loss of income resulting from any delays.
CANCELLATION AND RE-STOCKING FEES: All sales are final unless otherwise agreed to in writing. Any payments made are NON-refundable. There will be a 10% Restocking fee if anything is changed. All cancelled orders will be subject to a 20% cancellation fee assessed on the entire purchase value. Invoice balance must be paid in full on or before the original due date. Should the balance become delinquent over 30 days from the original due date, the order will be cancelled with no further notice and the 20% cancellation fee will apply.
LAYAWAY/PRE-ORDERS: Any payments made are NON-refundable. Shipping prices subject to change. Purchase must be completed within 12 months. Minimum monthly payments required. Delinquent invoices will be subject to cancellation and re-stocking fees as listed above.
MADE TO/CUSTOM ORDERS: A 50%, non-refundable, deposit will be required with the order. Invoice balance must be paid in full on or before the original due date. Should the balance become delinquent over 30 days from the due date the order will be cancelled with no further notice and the entire deposit will be forfeited. ROCKET is not responsible for any charges incurred by customer due to delays in production.
|All delivery dates that are provided for preorder items or items that are not in stock at time of placing the order are estimations only. We will not be responsible for any delays caused by production or shipping logistics that result in the client receiving the order beyond the estimated delivery date.
|DO NOT RENT out unit until it has arrived, been inspected and accepted in good condition. ROCKET is not liable for any delays in shipment.
ONLINE ORDERS: We reserve the right to cancel orders and refund customers’ money because of pricing errors or stock availability (or for any reason).